Terms and conditions

Red apple Term and condition

We the leading providers of Dental instrument, equipment supplier & other dental products online in India. We cater to all types of dentistry solutions with state of the art technology that is available at affordable prices. We make complete efforts to stand upto your expectations by offering you satisfied & desired results with all our dental solutions

Red apple.in – Terms of Use

Please read the following terms and conditions carefully as your use of services of this Website is subject to your acceptance of and compliance with the same (“Terms”).


Terms and Conditions

Welcome to www.redapple.co.in This Website is owned and operated by red apple, whose registered office is in Dehradun, India.

The following are the Terms and Conditions, read together with the Privacy Policy, that govern the buying of our products and services from redapple.co.in, and forms a legally binding agreement, between you, the customer and redapple.co.in, a fully licensed Dental equipments service provider.

By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to redapple.co.in, you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these carefully as you agree abide by them. If you do not accept these Terms and Conditions, please do not use this Website.



  1. “Buyer/s” are the registered medical practitioners, retailers, wholesalers and/or medical institutions that buy/purchase the Product/s or avail services from the Website (redapple.co.in).
  2. “redapple.co.in”, “we”, “us” and “our” shall mean Red Apple sole proprietorship, a company incorporated under the Companies Act 2013, having its registered office at (Jogiwala,Nanda Devi enclave,Dehradun,Uttrakhand)
  3. “Principal Representative” is the authorized agent/ representative of the Product Manufacturer and/or Original Equipment Manufacturer in India and/or the Service Provider
  4. “Product(s)” are medical supplies available for sale on the Website, that  includes clinical supplies such as facemasks, gloves, dental composites, orthodontic products, oral care products, protective gear, endodontic instruments, prosthetic instruments, surgical instruments, and other healthcare and clinical instruments that are produced by various manufacturers and available for sale on redapple.co.in.
  5. “Product Manufacturer” or “Original Equipment Manufacturer or OEM” are the items that manufactures produce and the Products displayed for sale on the Website.
  6. “Website” shall mean the online platform available with the domain name redapple.co.in and the mobile applications, if any, of redapple on the App Store and Google Play store.
  7. “You” or “User” is the end user, using the website(redapple.co.in), its contents and using the Services and Products offered through the Website.


Creating an Account

To use the Website (e.g., ordering Products, using our services, posting rating/reviews, receiving e-newsletters), you must set up an account with www.redapple.co.in (Redapple account) and provide mandate customer information about yourself that includes details like your name, gender, email address, account password, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy.

You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.

Your Redapple Account username and password are yours to manage. You may not transfer your account and you will be responsible for the activities associated with your Redapple Account.

www.redapple.co.in will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your Redapple account credentials. If you suspect any unauthorised use of your Redapple account, you need to immediately notify us.

It is your responsibility to keep your email address up-to-date on the account that is setup www.redapple.co.in  so that we can communicate with you, via a digital platform.


Privacy Policy

Your personal identifiable information, submitted to us will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your access to www.redapple.co.in .

We understand the privacy of all information that you have submitted is sensitive and is of primary importance. We have done our best to use it carefully and with utmost precaution. This information is never shared with other companies or third party service providers.


Security Policy

All your transactions are 100% secure when you place an order online at www.redapple.co.in . Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and security of all your information.


Customer eligibility

  1. Use of the Website is available only to the ones who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website. Redapple reserves the right to terminate your membership and/or deny access to the Website if it is brought to Redapple’s notice or if it is discovered that you are under the age of 18 years, an undischarged insolvent or otherwise incompetent to contract.
  2. If you are registering as a business entity, you represent that you are bound to accept our Terms and Conditions. You will be required to submit, upload or otherwise provide any information that Redapple may need at the time of registration to verify the authenticity of the business entity. Such information includes Incorporation certificate, Sales Tax certificate, Medical License etc.
  3. The User shall also comply with all the applicable laws and notifications issued thereunder, including without limitations such notifications as may be issued by Reserve Bank of India from time to time, Information Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the Drugs and Cosmetics Act, 1940 and rules made thereunder including the Medical Devices Rules, 2017.
  4. Redapple’s main aim is to source healthcare practitioners their clinical supplies requirements, which are essential for the everyday functioning of their clinics. The materials available on Redapple are highly specialised technical equipment and are to be used by registered medical practitioners only. Redapple verifies the credentials of every Buyer before a new order is created and then gets shipped. To verify your credentials, you are required to supply us with (i) Wholesale Drug License (ii) Registration/License to practice as a medical practitioner in India or (iii) proof of educational qualification in case of medical students. Additionally, Redapple may ask for your GST registration certificate and/or such other documents that it deems necessary for the purpose of a particular purchase or transaction. In cases where the credentials may not be established clearly, Redapple reserves the right to cancel the registration of such Users on the Website and any order that may have been placed by such User without refunding any payments which may have been made against the order.


Price and Payment

All our product prices include all applicable statutory taxes.

We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.

We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

The following are our delivery charges:

– Delivery charges for ALL orders: 100

– FREE Delivery on orders above: 500

Time of Delivery may vary depending on the delivery location as well as the type of product you order or service you require

You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery.

Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.


Use of Information on the Website

The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.

Redapple does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Redapple.

All content included on the Website, such as designs, text, graphics, pictures, video, information, applications, software, music, sound and other files, and their selection and arrangement (the “Site Content”), are the property of Redapple with all rights reserved. You acknowledge and agree that you shall not use, reproduce or distribute any Site Content from the Website belonging to redapple.

All products listed on the web-site are independently acquired from distributors and/or suppliers of the same. The trademark and other IP used in relation to such products are the property of their respective trademark holders. Redapple is not affiliated, endorsed or sponsored by these trademark holders.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service or transacting through the Website, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Services or transacting through the Website.


Disclaimer of Warranties and Limitation of Liability

All information, Products and services included on or otherwise made available to you through this Website are provided by Redapple on an “as is” and “as available” basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.

Redapple assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

Redapple has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.

Redapple cannot guarantee the adequacy, currency or completeness of the Website content. Redapple does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website.

We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. We do not warrant that the Website, or its content will meet your requirements.

Please note that while Redapple has made every effort to accurately display the colours of products on its Website, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will be the same as the colour of the Products delivered to you.

We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. Redapple explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.

Redapple accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Users.

Redapple reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

The Buyer guarantees, warrants, and certifies that the Product(s) purchased on the Website by the Buyer shall be used by registered medical/dental practitioners and/or qualified technicians only.

Redapple will not be liable to replace the Products and the liability to replace any such Product is that of the Original Equipment Manufacturer(OEM). Redapple and the Buyer acknowledge that the Products purchased/used are a subject matter of original OEM’s warranties. Any or all claims in relation to returns and replacement shall be made to the concerned OEM only and not Redapple. However, we may assist the customer in lodging a complaint to get the Product replaced or serviced. The Buyer acknowledges that the Products once sold will not be exchanged or taken back unless the seal of the package or the Product is intact.


Website Availability

We take all reasonable care to ensure the availability of the Redapple.co.in Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Redapple.com does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.


Links to third-party websites

We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link.



You agree to indemnify Redapple from and against any and all losses, liabilities, claims including third party claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Redapple that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.


Terms of Sale

Redapple may accept or decline any order placed by a Customer in its absolute discretion without liability to you.

Redapple reserves the right to discontinue any program or offer on its Website.

We reserve the right, without prior notice, to limit the order quantity of any Products available on Redapple.



Credit Purchases:

Credit facility for a specified period of time may be made available to you by Redapple, depending on your usage patterns. Your usage of the Credit facility implies your acceptance of the terms and conditions offered by Redapple with respect to that facility. You agree to make payments against your purchases, within specified timeframes, as communicated to you by Redapple from time to time. In case of non-payment of dues within the pre-communicated timeframes, Redapple may take necessary actions, including legal recourse, to recover the dues.

Redapple offers its credit facility only to select customers, based on predetermined criteria. The decision to offer the credit facility is solely at the discretion of Redapple. Redapple may refuse the same to any customer, without offering any explanation. Redapple is free to revoke the Credit facility offered to any customer, at any point in time, without offering any explanations.



Ord Orders by Buyers and/or Users are subject to acceptance by Redapple as per the availability of the Product. If a Buyer/User places an order on Redapple’s Website, this shall constitute acceptance of these Terms as listed on Website by the customer. No terms and conditions that either vary or are contrary to these Terms of Use shall be binding upon Redapple unless specifically agreed to in writing and signed by Redapple. working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.


Cancellation, Return & Replacement Policy:

  1. Returns and replacements are accepted within 15 days from the delivery of items. Items to be returned or replaced must be in resalable conditions and contain the original packing material, manuals and blank warranty cards. Returned items are subject to inspection. Credit will not be granted for items unsuitable for resale. In case of return of any item the amount will be adjusted in the next order. Any Product that is damaged in transit and is rejected by you without accepting delivery from the courier is eligible for a 100% refund of the sale price of the Product.
  2. Due to health, hygienic and safety reasons, Products which relate to personal hygiene and self-care cannot be returned. Products that come in contact with the body cannot be returned because they are single use items. No hygiene Product can be returned if the package has been opened.
  3. Redapple may charge a cancellation or return fee as specified in the cancellation and returns FAQs, to facilitate the return shipping process.
  4. In case of special orders, where Products are procured specifically for you, and in case of large orders (value more than Rs 10,000), Redapple may reject your return request at its own discretion. This is necessary as the manufacturers of the particular Products may not entertain such specific return requests.


How to Request a Refund

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at +91 7895611778, email us at refund@redapple.co.in, or contact our customer support executives through online chat. We’re here for you!

Copyrights, Trademarks and other Intellectual Property Rights

As per the Terms and Conditions of Redapple, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by Redapple Limited. All other trademarks not owned by Redapple that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Redapple.

You hereby agree that you will not reproduce, duplicate or copy the content of Redapple for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.


Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Dehradun court



If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.


No Waiver

No failure on the part of Redapple to enforce any part of these Terms and Conditions shall constitute a waiver of any of Redapple’ rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Redapple nor the reliance of any person on Redapple’s actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorised representative of Redapple shall have any legal effect whatsoever.



Redapple reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, “Submissions”) as part of the features in the Website, including but not limited to, Ratings & Reviews and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics.

Redapple shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.

The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the Redapple Website.

Redapple does not endorse and is not responsible for any Submissions on its Website. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.



You agree that Redapple, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that Redapple shall not be liable to you for any such termination. Your right to use the Redapple Website/Service immediately ceases upon termination of your access/use of the Website.


Shipping policy


What are the delivery charges?

There are no delivery charges for orders with a total value of Rs 500 or above.

Redapple charges Rs 100 as delivery charge for order values below Rs 500.

Extra charges may be applicable in case you want to use the ‘Priority delivery’ option. More information about the ‘Priority delivery’ option can be found below.


How are the items shipped?

Redapple delivers your orders through its own logistics team in its direct-service locations. Orders from all other locations are shipped through renowned logistics service providers (couriers). You can be rest assured that the products will reach you in perfect shape.


What are the locations to which Redapple can deliver?

Redapple has reliable courier partners who cover most locations across the country. In the rare case that your location is not covered by any of our delivery partners, we will get in touch with you to work out alternative arrangements to ship the products to you.

If alternative arrangements cannot be worked out, your payments shall be refunded to you and the order cancelled.


How much time does it take for the products to reach me?

Redapple classifies its products as ‘Regular order’ and ‘Special order’ products. Regular order products are shipped from Redapple’s warehouse on the same day or the next day. Special order products are shipped within 2 weeks from the date of order.

All orders are currently shipped from Delhi,Dehradun, Mumbai. Depending on your location, it may take 1-7 days for the shipments to reach you. You will be able to track your order details, once you login to your account. Our customer support would also be able to help you with more details about the order, where necessary.


What does a ‘special order’ mean?

A ‘special order’ product is specially procured for you by Redapple. In such cases,red apple first checks the availability of the product with the sources. When there are no availability issues, the products are procured and sent across to you, similar to normal shipments. In some cases, the ‘special order’ products may be procured for the specific requirement. It could take up to 2 weeks for shipping the order in such cases.

In case of availability issues, the customer support team would get in touch with you to suggest alternatives and arrive at a solution.


Why is the Cash on Delivery option not available for me?

Cash on Delivery (C-o-D) option availability is dependent on the coverages offered by of our shipping partners. And, Redapple accepts C-o-D only for transaction values lesser than Rs 20,000.

You may not be able to avail the C-o-D facility if either of these conditions are not met. We are continuously expanding our service locations, and we hope to offer the C-o-D facility and other benefits at your location in the near future.


Can I receive my products outside India?

No, we do not deliver to international locations currently.


Payments policy


How can I pay for my purchases at Redapple?

Redapple offers all commonly used payment options including most debit cards, credit cards and netbanking. Cash-on-Delivery option is also available across several Pin codes. The same is displayed as part of all the product pages.

Apart from these, in the locations we service directly, you also have an option to avail cheque-on-delivery and credit (Redapple Pay-it-Later) payments. More details about Redapple Pay-it-Later can be found below.

You can also make payments through direct bank deposits to the Redapple account or through bank transfers (NEFT/RTGS). The details of the same can be found below.


Is it safe to use my credit/debit card at Redapple?

Redapple uses the safest of payment options available in India, to process your payments. So, there is nothing worry on the safety and security front, while transacting online with Redapple.


How can I place a Cash-on-Delivery order?

If you are not comfortable making online payments, you can choose the Cash on Delivery payment option to pay for your purchases.

Once you enter your location information in the order page, Cash-on-Delivery becomes a possible payment mode, if you are in one of the locations, where the service is available. You can simply choose COD as the payment mode at this point and finalize your order.

COD payments are currently not accepted for orders above Rs 20,000. You may receive a confirmation call before the orders are shipped, in case of COD orders.


How can I place a Cheque-on-Delivery order?

If you are not comfortable making online/ cash payments, you can choose the Cheque-on-Delivery payment option to pay for your purchases.

This option is available only in the direct service locations of Redapple. Please coordinate with customer support  to avail this payment mode.


How can I place an order, with the payment option as bank deposit or direct bank transfer (NEFT/RTGS)?

For those who are uncomfortable about online transactions, Redapple provides more offline payment options to make life easier. You can either deposit the amount corresponding to your proposed order either in the Redapple bank account directly at an AXIS bank branch, or make an online transfer from your internet banking platform to Redapple’s bank account.

This option is available for all customers of Redapple. Please coordinate with customer support to avail this payment mode.


What is Redapple Pay-it-Later?

Redapple Pay-it-Later is an exclusive payment mode offered to select customers of Redapple, which allows for credit purchases.

Redapple Pay-it-Later allows you to forget about managing your materials payments continuously. It allows you to make all the purchases you want during a month without making any payments, get a monthly statement capturing all these purchases at the end of the month, and make payments within a particular number of days after the receipt of the statement.


How do I use Redapple Pay-it-Later, for making purchases?

If you are eligible for Redapple Pay-it-Later, you can just select redapple  Pay-it-Later as the payment option in the check-out page, and place your order.


How can I avail Redapple Pay-it-Later?

Redapple Pay-it-Later is available only to for clinics who are part of the redapple dental benefit programme. Redapple dentalsmart is currently open only for dentists/clinics who satisfy the below eligibility criteria:

  1. Located in one of Redapple’s direct citity
  2. Average quarterly purchase of at least RS 50,000 from Redapple

However, feel free to apply in case you are in other cities. We would be launching our direct services in your city soon, and we will ensure you are amongst the first few in your city to get the premium service.


How can I make my payments, if I am a redapple dentalsmart?

As a redapple dentalsmart, you have the option of availing Pay-it-Later while making your purchases. In case of such purchases, the outstanding amount starts reflecting in your ‘My Accounts’ page. You will also get a monthly statement at the end of each month indicating your purchases during the month and the outstanding amount at the end of the month.

You can make your payments at any point in time, latest within 7 days from the date of your monthly statement. You can use any of the payment methods supported by Redapple (online, bank transfer – NEFT/RTGS, bank deposit, Cash, Cheque, Demand Draft) to make these payments. In case of offline payments, please coordinate with customer support to ensure quick processing of the same.


Are there any hidden charges (Octroi or Sales tax) in the purchases which I make at Redapple?

No, there are no hidden charges. All prices displayed on Redapple are all-inclusive.

Delivery charges may be added in cases of very low value purchases or in case of urgent delivery requests, depending on the shipping policy. The same shall be shown to you before you finalize your purchases.


What should I do in case of payment issues?

In case you face any difficulties in paying online or while placing a COD order, please feel free to reach out to customer support Our team will be happy to resolve your issues, and assist with your purchases.